Managerial Impact of Cloud Integration, Business Process Automation, and ERP Optimization on Organizational Efficiency: Evidence from LabCorp, USA

Abstract

This study explores the influence of cloud integration, business process automation, and ERP system optimization on improving organizational efficiency, with a focus on strategic management practices in the healthcare and diagnostics sector. The objective is to assess how management-led implementation of Oracle Fusion Cloud technologies—such as OIC, BI, SOA Suite, and ERP modules supports financial and supply chain operations, decision-making, and digital transformation at Labcorp, Durham, NC. A qualitative case-based approach was adopted using structured interviews and documentation analysis from a sample of 300 IT managers, ERP developers, and operations staff involved in Oracle Cloud integrations at Labcorp. Findings indicate that cloud integration significantly enhances real-time data visibility and system interoperability; process automation streamlines workflows, reducing manual errors and response time; while ERP optimization ensures resource alignment with business goals. The study reveals that technological upgrades must be embedded within a managerial framework that supports change management, staff training, and performance evaluation. The results underline the role of ERP developers as strategic partners in enabling process innovation.