Impact of Technical Expertise, Service Assurance, and Cybersecurity Readiness on Decision-Making Efficiency: Mediating Role of Knowledge Sharing in the Telecom Sector of Jeddah, Saudi Arabia"

Abstract

This study examines how technical expertise, service assurance mechanisms, and cybersecurity readiness influence decision-making efficiency in the telecommunications sector of Jeddah, Saudi Arabia. As telecom networks evolve to support advanced NGN and IMS infrastructures, ensuring secure, fault-resilient, and high-performing systems has become a strategic priority. Drawing on socio-technical systems theory and organizational knowledge frameworks, the research introduces knowledge sharing as a mediating variable to explore how organizational learning bridges the gap between technical systems and managerial decisions. The study targets telecom professionals involved in network integration, protocol management, and service assurance, particularly those operating Huawei platforms and managing VIP client services. Primary data will be collected through structured surveys and analyzed using Structural Equation Modeling (SEM). The results are expected to show that while technical and cybersecurity capabilities are critical, structured knowledge flows within teams significantly enhance decision-making quality. This research contributes to both engineering and social sciences by highlighting the strategic role of cyber-aware, technically competent teams in driving responsive and informed decision-making within Saudi Arabia’s evolving telecom landscape.