The Role of Operations Risk Management, Business Development, and Digital Business Solutions in Driving Organizational Growth: Evidence from Abu Dhabi and Qatar

Abstract

This study investigated the impact of operations risk management practices, business development strategies, and the use of digital business solutions in transportation on organizational growth within the transport sector of Abu Dhabi and Qatar. Primary data were collected from a sample of 360 managers, supervisors, and operations staff across transport and logistics companies in Abu Dhabi and Qatar. Structured questionnaires were used to measure constructs, and the data were analyzed using Structural Equation Modeling (SEM) to test the hypothesized relationships. The conceptual framework was developed from literature on operations risk management, business growth, and digital transformation in logistics. The results revealed that operations risk management practices had a significant positive effect on organizational growth by improving efficiency, streamlining workflows, and reducing delays. Business development strategies were also found to contribute positively, enabling firms to expand market reach, build client relationships, and implement competitive pricing. Furthermore, digital business solutions—including ERP systems, fleet management software, and real-time tracking technologies—demonstrated a strong influence on organizational growth by enhancing service delivery, transparency, and customer satisfaction. Collectively, these three independent variables explained a substantial proportion of variance in organizational growth, highlighting the importance of operational efficiency, market strategies, and technology adoption in the transport sectors of Abu Dhabi and Qatar.